TCPA Compliance Policy
Effective Date: 03/15/2025
Last Updated: 05/15/2025
Website: https://Windows11Upgrade.net
Business Name: Windows 11 Upgrade (a division of 623 PC Technology Services)
1. Purpose of This Policy
This TCPA Compliance Policy outlines how Windows11Upgrade.net complies with the Telephone Consumer Protection Act (TCPA), which regulates telemarketing calls, autodialed calls, prerecorded calls, text messages, and unsolicited faxes.
2. Consent Requirements
We obtain prior express written consent from users before initiating:
Marketing-related SMS/text messages
Automated or prerecorded calls
Autodialed calls to wireless numbers
Consent is not a condition of purchase and is clearly stated when users submit forms, request services, or sign up for notifications.
3. How Consent is Collected
Consent is obtained through:
Online opt-in checkboxes (unchecked by default) on lead forms
Verbal authorization during phone conversations (recorded where applicable)
Written opt-in via email or physical documentation
Each consent form includes clear disclosure of:
The business name (Windows 11 Upgrade)
The nature of communications (e.g., SMS, calls, promotions)
The fact that messages may be sent using an auto-dialer
4. Message Frequency and Types
Customers who opt in may receive:
Service updates (e.g., scheduling, order confirmations)
Promotional offers, product alerts, and upgrade opportunities
Customer satisfaction surveys and follow-ups
We strive to limit messages to a reasonable frequency, typically no more than 2–4 messages per week, unless service-related communication requires otherwise.
5. Opt-Out Mechanism
Each communication includes an easy opt-out mechanism, such as:
Replying “STOP” to unsubscribe from SMS
Calling or emailing our support team to request removal
Clicking “unsubscribe” links in emails (where applicable)
Opt-out requests are processed immediately or within 10 business days, as required by law.
6. Do Not Call (DNC) List Management
We maintain an internal Do Not Call list and honor all requests to be added. Customers may request to be added via:
Email: support@windows11upgrade.net
Phone: (800) 669-0152
SMS (by replying STOP)
Numbers on the DNC list will not be contacted again unless new consent is obtained.
7. Compliance with Call Times
We only contact customers during permissible calling hours, which are:
8:00 AM to 9:00 PM local time, based on the recipient’s location
No calls or messages are sent outside these hours unless initiated by the customer.
8. Autodialer and Prerecorded Messages
We use autodialing systems and/or prerecorded messages only with express written consent, as required by the TCPA.
For non-marketing or informational messages (e.g., service alerts), we may use such systems if a prior business relationship exists or when allowed by law.
9. Third-Party Vendors
All third-party vendors used for outreach (e.g., SMS platforms, call centers) are required to:
Abide by TCPA and DNC regulations
Provide documentation of consent when requested
Maintain secure records of user opt-ins and opt-outs
10. Record Keeping
We maintain detailed records of:
Consent forms (electronic or verbal recordings)
Communications sent to users
Opt-out and DNC requests
Training logs for staff involved in communications
Records are stored securely and retained for a minimum of 5 years.
11. Staff Training and Internal Audits
All employees involved in customer outreach receive annual TCPA compliance training.
Regular internal audits are performed to ensure:
Accurate opt-in/opt-out processing
Proper use of communication technologies
Adherence to TCPA and state laws
12. Contacting Us Regarding TCPA
If you have questions or concerns about our TCPA practices or wish to file a complaint, please contact:
Windows 11 Upgrade
📍 Address: [Insert Business Address]
📞 Phone: (800) 669-0152
📧 Email: support@windows11upgrade.net
13. Changes to This Policy
This policy may be updated periodically. Updates will be posted on this page with a revised effective date.
Users are encouraged to review this policy regularly for any changes.
Would you like this exported to a downloadable PDF or embedded into your WordPress privacy/legal page?